Customer Information

1. Send a brief description of the item(s) you want to sell, including information about the condition and any faults.
2. Digital pictures must be attached to your e-mail. I cannot respond to enquiries without photographs.
3. Please include an estimated price you want for your items with the understanding that I am only able to pay a wholesale price.
   
4. Please include any other information you think necessary. For example, does the item require professional dry cleaning?
5. I am not currently buying vintage furs or 80s/90s clothing unless it includes a designer label.

Do you ship internationally?

Yes. You can order directly from this website providing your order is £46.00 or less, with a maximum weight of 2kg. If you wish a higher level of compensation or wish to make a heavy order, please contact me so I can quote the most cost effective method of shipping. Failure to do so will result in a delay dispatching your goods.

For security reasons, all merchandise is dispatched with tracking and/or signature from recipient required. I currently ship to: Europe (EU), Australia, Brazil, Canada, Hong Kong, Japan, New Zealand and USA.

Please read Ordering & Dispatch. 

Do you accept returns?

Yes. I operate in line with UK Distance Selling Regulations so merchandise can be returned within 7 days of receipt for exchange, credit note or refund (exluding shipping). In order to comply, you must email first with details of the return.

Please refer to Terms & Conditions (Section 5).

What payment methods do you accept?

PayPal only for non-UK customers. Payment must be in British Pounds Sterling (£) GBP. You do not need a PayPal account to pay by PayPal, but you do need a valid debit or credit card. Please refer to Ordering & Dispatch for a list of cards accepted by PayPal. You must ensure your payment information is correct and up-to-date before ordering from this website. Your billing/PayPal/delivery addresses should be exactly the same in order to complete the checkout process successfully.
 
I do not accept cash payments sent in the post. UK residents can pay by postal order, banker's draft or cheque*. Just complete your order and choose the "Pay by Post" option at the checkout.

* Cheques are currently being accepted but I may have to withdraw this facility soon because of changes in banking procedures.

How much is postage?

UK postage is FREE unless you require "Special Next Day Delivery" in which case you must contact me for a postage price before placing your order. Alternatively, I can invoice you separately but will not dispatch goods until the full payment has cleared.

International shipping is based on the volumetric weight and size of the parcel, method of postage and the shipping destination. You can order directly from this website providing your parcel weighs 2kg or lower. Please refer to Ordering & Dispatch.

When can I expect to receive my goods?

I cannot guarantee delivery times or dates (unless you require urgent next day delivery - UK customers only). Delivery times are the responsibility of Royal Mail and international mail postal services. However, I can guarantee super-quick dispatch! I post daily (except Sundays and Bank Holidays). Please refer to Ordering & Dispatch to find out expected delivery times.

Why buy vintage?

Without question, most vintage enthusiasts would say that it's all about the styling of vintage clothes, along with the quality of craftsmanship, fabrics and colours that makes wearing and collecting vintage so addictive.

People often talk about the demise of shopping 'vintage' but it's so much more than a passing fashion trend. The popularity of vintage shopping will no doubt ebb and flow, just like it always has done. Despite what the younger generation might think (that's people under the age of 20 years), wearing vintage is hardly a new phenomenon. Fashion conscious men and women have been drawn to the allure of 'old clothing' for decades, and it doesn't look like the situation is going to change any time soon. It goes without saying that prices will fluctuate, vintage trends will come and go and designers will always look to past decades for their inspiration. However, quality vintage pieces will always be desirable to those looking for something unique and special to add to their wardrobe.

Without question, wearing vintage is good for the planet. There are no manufacturing processes that cause pollution and no slave labour involved. In an article published by The Observer in 2010, they say that 'fast fashion' is driven by consumer appetites. They also go on to confirm that the public loves fashion but they also dump two million tonnes of textile waste (mostly clothing) in landfill each year, which suggests they don't value it. Consumers therefore end up with the type of fashion retail they deserve - rubbish, poorly made clothing! And therefore a new plan of action is required. Vintage is an eco-friendly alternative and can be a great investment too.

Wearing vintage is a great way to approach fashion and there are no age barriers. Whether you are eighteen or eighty, you can find a wide variety of designs from past eras which offer endless style opportunities. Wearing vintage allows you to be creative with your wardrobe and to develop your own style.

Furnish your home with vintage and retro homeware.  It's fun and rewarding to furnish your home with unique pieces that each has a story to tell. There's an amazing variety of mid-century ceramics and glassware that are now highly sought after by interior designers and the like - so why not follow their lead? There is something very special about homeware items that have been previously loved.  The gentle patina of age only adds to their beauty and elegance.

I hope you will take some time to view my vintage categories to see what tempting pieces you can find to adhorn yourself and your home.

How do I know if the clothing will fit me?

If you want to make sure the clothing on this website fits you, it's important that you know your measurements. I therefore recommend you use a good quality tape-measure and measure yourself regularly. I provide full measurements (in centimetres and inches). Measurements are taken with the garment laid flat and side seams straight.

Generally speaking, vintage clothing measures about two sizes smaller than modern day clothing. For example, a vintage size 14 is the equivalent to a modern day size 10. However, I always recommend you go by the measurements rather than the actual clothing size which varies considerably from manufacturer to manufacturer.

Please refer to my Clothing Size Guide for assistance on getting the right fit or email if you require additional measurements for any of the garments listed. I'm always happy to help.

Can you help me find a particular style of vintage garment?

Yes of course. I will try my best to help. Please complete the contact form confirming what you are looking for. It will also be helpful to know your full measurements, your shopping budget and what country you reside (due to shipping restrictions). Thank you.

Can we feature one of your items in our magazine/website/blog?

Yes, I love to see Catwalk Creative in print! Please contact me to submit your request and obtain permission. I will get back to you as soon as possible. Thank you.